Using overbooking to manage no-shows in an Italian healthcare center
نویسندگان
چکیده
منابع مشابه
Using overbooking to manage no-shows in an Italian healthcare center
BACKGROUND In almost all healthcare systems, no-shows (scheduled appointments missed without any notice from patients) have a negative impact on waiting lists, costs and resource utilization, impairing the quality and quantity of cares that could be provided, as well as the revenues from the corresponding activity. Overbooking is a tool healthcare providers can resort to reduce the impact of no...
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Many service systems that work with appointments, particularly those in healthcare, suffer from high no-show rates. While there are many reasons why patients become no-shows, empirical studies found that the probability of a patient being a no-show typically increases with the patient’s appointment delay, i.e., the time between the call for the appointment and the appointment date. This paper i...
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ژورنال
عنوان ژورنال: BMC Health Services Research
سال: 2018
ISSN: 1472-6963
DOI: 10.1186/s12913-018-2979-z